Return & Refund Policy

• If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. Refund requests must be made within 7 days of receiving your product.
• This excludes sale items, so please choose your products carefully.
• If you are not completely satisfied after the 7-day period, we can only offer an exchange of equal value. Please refer to the Exchanges section below for more information.
• All items must be returned unused, unopened, in resellable condition, and in their original packaging. Returns received in unsatisfactory condition, or items lost during return shipping (please ensure you obtain a tracking number), will not be accepted. Responsibility for returned items remains with the customer until received by us.
• Once returned products arrive at our office, they will be inspected and eligible refunds will be processed within 48 hours.

• To exchange your item(s), please follow the return instructions above and then place a new order for the item(s) you require.

• To start a return or exchange, or if you have any questions, please email [email protected] 
• If you are requesting an exchange, please state your request in your email to receive the exchange/return form. Once the completed form is received, please allow up to 5 business days for processing and a further 3–7 business days for delivery.
• Customers are responsible for all shipping and handling costs for exchanges. Replacement items will be shipped free of charge.
• Laquea does not process or dispatch orders on public holidays. Orders will be processed on the next business day.
• If you require an item urgently, we recommend placing a new order to avoid missing out on stock and to receive your item sooner.

For orders delivered within Australia, we accept returns and exchanges for change of mind on products purchased online within 7 days of receipt, or at any time if the product is faulty.

Please follow the steps below:

1. Email [email protected] to receive the return or exchange form.
2. Repack your items in their original packaging, exactly as received.
3. Send the parcel to the return address provided on the return form.

For orders delivered outside Australia, where a product is faulty or incorrect, please contact [email protected] for further instructions. We strongly recommend keeping a tracking reference for your return shipment.

Customers are responsible for all return shipping costs to Laquea. Replacement or exchange items will be shipped free of charge.

Once your returned item has been received and approved, please allow up to 14 business days for your refund to be processed back to your original payment method.

Refund processing times may vary depending on your financial institution.